Top Tech Jobs & Startup Jobs in Charlotte, NC

The Lead Mission Control Analyst will oversee operational monitoring, handle escalations, and ensure system performance. Responsibilities include analyzing system alerts, collaborating with the Incident Response team, developing operational processes, mentoring team members, and enhancing overall operational efficiency.

The Client Success Operations Manager at DailyPay will deliver insights through monitoring key performance metrics and driving operational excellence. Responsibilities include supporting client-facing teams, managing data accuracy in systems like Salesforce and Jira, and leveraging data for growth opportunities.

The Director of Client Success Enablement will lead the Client Success team, focusing on enhancing effectiveness and efficiency, training staff, developing enablement materials, managing tools, and driving client growth strategies. They will work cross-functionally with various departments to ensure alignment and monitor team performance metrics.

Responsible for the configuration, support, and maintenance of User Support software stack including Zendesk, Five9, Assembled, and Observe AI. Collaborate with leadership to analyze existing processes and recommend improvements. Serve as technical lead for new systems implementations and provide troubleshooting assistance to internal teams.

Provide high-touch customer support to DailyPay's client contacts, answer inbound questions, educate on benefits, make outbound contacts, use ticketing system (Zendesk), work over phone and email, investigate and address technical client questions

Seeking an Implementation Manager to lead the deployment of a SaaS solution for Small to Enterprise sized accounts. Responsibilities include technical integration, documentation, project risk management, and collaboration with sales team. Requires 3+ years of experience in SaaS implementation, excellent communication skills, and experience with data validation, unit testing, and sFTP automation.

As a Mission Control Analyst I at DailyPay, you will be responsible for utilizing standard operating procedures and multiple data sources to make data-driven decisions, troubleshoot, and collaborate with internal teams. This role requires attention to detail and the ability to work in a fast-paced environment.