DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay seeks an experienced and detail-oriented Senior Manager or Manager of Fraud Prevention to join our Trust & Safety team, focused on card fraud prevention. DailyPay has a fast growing business line, Consumer Financial Services, featuring consumer facing products that will be added upon our existing debit card product. This role is crucial in minimizing fraud and disputes, particularly around transaction fraud rules. The ideal candidate will lead efforts in testing and implementing transaction rules, investigating card-related fraud, partnering with finance to reduce fraud and dispute costs, advising on new Consumer Financial Services features and initiatives, and act as an owner for fraud prevention on DailyPay’s card products.
This role will report to the Director of Trust & Safety and will be hired at the Senior Manager or Manager level.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Testing and Implementing Transaction Rules
- Develop, test, and implement transaction rules aimed at minimizing disputes and fraud
- Proficiency in utilizing our Processor’s fraud rules platform
- Continuously monitor and refine fraud rules to ensure optimal effectiveness
- Develop and update fraud prevention policies and procedures
- Investigations into Card-Related Fraud
- Lead investigations into suspected card-related fraud incidents
- Collaborate with internal teams to gather necessary information and evidence
- Analyze fraud trends and data to implement fraud strategies
- Develop comprehensive reports on findings and recommend preventative measures
- Partnership with Finance
- Work closely with the finance team to identify and implement strategies to reduce fraud and dispute costs
- Analyze financial data to track and report on fraud trends and patterns
- Develop cost-effective solutions to mitigate fraud risks
- Fraud advisory role
- Serve as the fraud advisor for new Consumer Financial Services features and initiatives
- Provide expert guidance on fraud prevention strategies during the development and rollout of new products and services
- Ensure that all new initiatives adhere to best practices in fraud prevention
- Collaborate with Operations Leadership on best practices for fraud detection and real-time alerting
- Collaborate with external partners, such as financial institutions, identity vendors, and other stakeholders to enhance fraud prevention efforts
- Provide training and guidance to employees on fraud prevention measure
- Ownership of the Confirmed Fraud Rate Key Results
- Act as an owner of Key Results (KRs) for card related fraud
- Regularly report on performance metrics related to confirmed fraud rates
- Develop and implement strategies to achieve and exceed KR targets
- Set KPI’s for fraud management and reduction
- Stay current on emerging fraud trends
- Evaluate new fraud detection tools and technologies to continuously improve DailyPay’s fraud prevention capabilities
What You Bring to The Team:
- Bachelor’s degree or equivalent experience
- 4+ years of experience in operations, fraud investigation, accounting or finance
- Data driven decision making
- Ability to adapt and thrive in a fast-paced tech company environment
- High level of attention to detail
- Strong and cross-functional communication
- Subject Matter Expertise related to debit and credit card fraud, disputes, ACH, and banking
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$145,000—$194,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$133,000—$178,000 USD
Remote, Standard
$126,000—$169,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
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