Top Tech Jobs & Startup Jobs in Charlotte, NC

Investigate complex or escalated Dental, Life, and Disability complaints, analyze claims against plan provisions and regulations, determine corrective actions, draft responses, collaborate with internal teams, escalate to Legal/Litigation/SIU as needed, and monitor caseload deadlines to meet regulatory and service standards.

Coach and support STD claim specialists to ensure accurate, compliant claim management and strong customer service. Audit files and calls, provide feedback, mentor new hires, escalate complex claims, and partner with unit leadership to improve processes and outcomes.

Support and oversee a claims team by reviewing Claims Managers' work, coaching Case Specialists, running team huddles in the Unit Leader's absence, and improving claim management efficiency using systems like MDG, DPA, Catalyst, and Intellis. Provide performance feedback and help develop process improvements for absence claim administration.

Own production health and performance for AI-enabled Disability & Leave claims products. Monitor SLAs and UX, lead incident triage and root cause analysis, prioritize fixes with engineering and operations, drive systemic defect elimination, and oversee FINEOS/Catalyst integration and optimization to support scalable AI capabilities.

Evaluate and manage ongoing long-term disability claims, perform reassessments for earnings, fraud, and return-to-work capacity, coordinate benefit calculations, document decisions, and communicate empathetically with claimants while ensuring regulatory and plan compliance.

Handle inbound phone, email, and chat inquiries to educate pet parents, recommend and sell pet insurance policies. Meet sales and performance goals, resolve customer questions, maintain product knowledge, and deliver a high-quality, customer-focused experience in a fast-paced contact center.

Lead architecture, modernization, development, and maintenance of Group Insurance applications. Transform a mainframe monolith to cloud-native microservices and micro-frontends, integrate Salesforce, enable test automation, collaborate with cross-functional teams, and coach distributed Agile engineering teams.

Support the Product Manager for Disability & Absence by analyzing operations and data, defining requirements and user stories, prioritizing roadmap items, and partnering with Operations, Product Owners, and Technology to deliver solutions. Drive business cases, benefit realization, and explore automation and AI opportunities to improve efficiency and customer outcomes in an Agile environment.

Lead the correspondence and digital product experience for disability claims lifecycle. Define strategy, translate business intent into AI-enabled requirements, prototype and iterate solutions, and partner with Legal, Compliance, IT, and Operations. Own requirement decisions, drive cross-functional efforts, and guide a 7-8 person team to deliver compliant, empathetic, and efficient claimant and employer communications.

Manage FMLA/ADA and absence claims end-to-end: determine eligibility, administer leaves, recertify conditions, track intermittent claims, confirm return-to-work, and maintain accurate system documentation while delivering high-quality customer service.