SR. Claims Completion Specialist - Oriskany/Aurora - 8/24

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
The LTD Senior Completion Specialist is responsible for providing timely, accurate, and high-quality internal support to group disability income insurance claims across the United States. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to help create positive experiences for MetLife customers by supporting the claim adjudication process, verifying coverage, evaluating claimant eligibility, and helping ensure claims are processed efficiently and accurately.
Key Responsibilities

• Lead initial claim setup support by assisting the claim adjudication team in accordance with plan provisions, identifying potential recurrent claims, and verifying coverage based on the claim receipt date.
• Create accurate claim records by inputting data and evaluating claimant eligibility using information received from claimants, physicians, and employers.
• Oversee claim review activities by following established claim policies and practices to help identify potential claim issues and ensure quality outcomes.
• Manage claim details and follow-up activities, including reviewing claim information and making necessary outbound calls as needed.
• Develop a strong understanding of internal claim processes, system requirements, and quality standards to support efficient and accurate claim handling.
• Coordinate related duties and support activities as assigned or required to help meet business needs and customer expectations.

Required Qualifications

• Must be in a commutable distance from Oriskany, NY or Aurora, IL
• High school diploma or equivalent education required to support accurate claim intake, documentation, and eligibility review activities.
• Strong computer skills and ability to use internal claim systems, tools, and platforms to input data, review claim information, and support timely processing.
• Critical thinking, written communication, and verbal communication skills to analyze information, investigate claim details, and clearly document or share findings.
• Detail-oriented, organized, and quality-focused work style with the ability to prioritize tasks and support consistent, accurate outcomes.

Preferred Qualifications

• 2+ years relevant business experience
• Basic knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws

The expected salary range for this position is $41,600 - $61,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.