Top Tech Jobs & Startup Jobs in Charlotte, NC

The VP, Customer Success- Agency will be a key leader in onboarding and growing sustainable relationships with our healthcare staffing agency clients.

The Technical Support Specialist at Vivian Health is responsible for providing technical and product support to customers, working cross-functionally with product, engineering, and account management teams to resolve technical issues. The role requires 2+ years of technical support experience and a strong customer-centric approach. Nice to have skills include Python/SQL experience.

The Senior Customer Success Manager will serve as a strategic partner for staffing agency clients, focusing on building relationships, driving growth through upsell opportunities, ensuring client success, and advocating for client needs internally. This role requires industry knowledge and strong communication skills.

As a Data Engineer at Vivian Health, you will manage data feed ingestion processes, ensuring data accuracy and quality, while collaborating with engineering and data science teams. Responsibilities include data analysis using SQL, troubleshooting inconsistencies, and maintaining documentation for workflows.

As the Senior Director of Customer Success at Vivian Health, you will lead a team to maximize client engagement and satisfaction with the Vivian platform, focusing on customer retention and revenue growth. Your role is key in guiding the company through a growth phase and increasing annual recurring revenue. Responsibilities include managing and coaching a team, developing customer playbooks, identifying key metrics, fostering client engagement, and advocating for key customers.

As a Senior Product Designer at Vivian Health, you'll lead design initiatives, collaborate with cross-functional teams, conduct user research, create wireframes and prototypes, and focus on customer obsession. Required skills include 5+ years of digital product design experience, proficiency in Figma, and a strong design aesthetic. Nice to haves include a portfolio demonstrating creativity and a Bachelor's degree or equivalent experience. The annual salary range for this full-time remote position is $150,000 - $180,000 with additional benefits and perks offered by Vivian Health.

The Senior Business Operations Analyst will support revenue growth and retention by managing data operations, Salesforce configuration, and developing reports across various platforms. The role involves ensuring data quality, conducting custom analysis, and partnering with various teams to meet operational requirements.