Enterprise Customer Success Manager

Full Time - Remote, United States 

Join the Future of Healthcare Recruitment at Vivian Health 

Vivian Health’s mission is to transform healthcare hiring by empowering every healthcare professional to find their perfect job faster and easier than ever before. As the largest healthcare jobs marketplace, we support over 2 million clinicians in finding their next career opportunities. Our AI-driven platform also enhances process efficiencies for staffing agencies and healthcare employers, significantly reducing time to hire.

Vivian Health is backed by world-class investors, including Thoma Bravo and IAC, with over $75 million in capital raised. Our accolades include BuiltIn's awards for “Fully Remote Best Startup,” “Fully Remote Best Places to Work,” and “U.S. Best Startups to Work For” in 2024.

When you join our team, you’ll have the opportunity to:

• Drive real, measurable impact in the healthcare industry
• Build meaningful relationships with large enterprise healthcare staffing agencies and help them achieve success at scale 
• Grow your career with a high-performing, collaborative team in a remote-first environment

About the role:
We are seeking an experienced Enterprise Customer Success Manager to join our growing Customer Success team. In this role, you will serve as a strategic partner and trusted advisor to our largest, most complex healthcare staffing agencies. You’ll be responsible for driving adoption, increasing customer lifetime value, and expanding relationships across multiple stakeholders and divisions within enterprise accounts.

This is an ideal opportunity for a strategic, data-driven relationship builder who thrives on solving complex challenges, managing cross-functional initiatives, and delivering measurable results at scale. You’ll help shape the future of our enterprise customer success function and play a critical role in Vivian Health’s continued growth.

What you’ll do: 

• Develop Strategic Partnerships: Cultivate deep, long-term relationships with key stakeholders and decision-makers across complex, multi-layered enterprise accounts
• Drive Adoption & Growth: Increase platform utilization and identify opportunities for upsells, cross-sells, and expansion by aligning Vivian’s solutions to client goals
• Deliver Measurable Impact: Lead customer business reviews and strategy sessions, demonstrating value through data, metrics, and ROI analysis
• Champion the Customer Voice: Serve as a customer advocate internally, partnering with Sales, Product, Engineering, and Marketing to enhance the platform and customer experience
• Operational Excellence: Build and execute account plans, ensuring customers meet key milestones and objectives. Monitor health scores, identify risks, and develop mitigation plans proactively
• Foster Innovation: Collaborate cross-functionally to streamline workflows and develop scalable processes that improve customer success outcomes enterprise-wide

Who you are:
A strategic thinker and relationship builder with a strong background in enterprise customer success, account management, or strategic partnerships, ideally within healthcare staffing or recruitment. You have the ability to navigate complex organizations, influence at all levels, and drive revenue growth while maintaining a customer-first mindset.
Qualifications: 

• Experience: 5+ years in customer success, account management, or a similar client-facing role managing large-scale accounts within the Healthcare Staffing industry
• Revenue Growth: Proven track record of driving post-sales revenue growth, renewals, and expansion
• Communication Skills: Strong executive presence and communication skills, with the ability to lead conversations, build rapport, and drive strategic outcomes
• Organizational Skills: Highly organized with excellent project management skills—able to prioritize, multitask, and meet deadlines in a fast-paced, remote environment
• Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

What we provide: (Benefits & Perks)

The range for this position is $100,000 - $110,000 yearly base salary, with additional commission opportunities up to $45,000 annually. This is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

At Vivian Health, we offer a competitive compensation package, with benefits including:

• Flexible Time Off
• Comprehensive Health Insurance Plans, including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Work-from-home stipend
• Access to Corporate Discount Program
• Pet Insurance