Data Scientist - Observability & Reliability

Description and Requirements
About the Role:
We are seeking a forward-thinking Data Scientist to join our Observability & Reliability team. This role will be instrumental in transforming how we leverage observability, ITSM, and business data to drive predictive insights, enable autonomous operations, and elevate the experience of our technology and business partners.
Key Responsibilities:

• Develop and deploy predictive models using observability, ITSM, and business data to proactively identify and resolve service issues.
• Partner with engineering and operations teams to embed AI/ML capabilities into our AIOps and automation platforms.
• Architect and maintain data pipelines that feed into our experience health data lake, enabling anomaly detection, pattern recognition, and real-time insights.
• Advance our journey toward autonomous infrastructure by contributing to self-healing and event-driven automation initiatives.
• Collaborate with stakeholders to define and track metrics that measure resiliency, reliability, and service health.
• Support the evolution of our governance and analytics capabilities from manual to AI-enabled, with a focus on data quality and prediction accuracy.

Qualifications:

• B. S. Degree in Statistics, Mathematics, Computer Science or related field.
• Strong problem-solving skills with the ability to drive a project to conclusion.
• Excellent communication skills and the ability to translate complex data into actionable insights.

Preferred:

• Proven experience in data science, machine learning, or applied statistics, preferably in IT operations or infrastructure domains.
• Strong proficiency in Python, R, or similar languages, and experience with data platforms (e.g., Spark, Databricks, Snowflake).
• Familiarity with observability tools (e.g., Elastic, NexThink, Prometheus, Grafana) and ITSM platforms (e.g., ServiceNow).
• Experience with cloud platforms (AWS, Azure, GCP) and infrastructure automation tools (e.g., Ansible, Terraform).

Strategic Alignment
This role directly supports our GI strategy pillars of Resiliency and Modernization by:

• Enabling predictive insights and AI-powered self-healing infrastructure.
• Advancing our AIOps framework and data lake initiatives to deliver proactive, intelligent service delivery.
• Supporting our mission to build sustainable technology advantages and position MetLife as a fintech leader.

It also reflects the New Frontier leadership principles by:

• Driving a commercial mindset through data-driven decision-making.
• Prioritizing for impact by focusing on high-value predictive analytics and automation.
• Moving with speed and discipline by embedding AI and observability into our core operations.

The expected salary range for this position is $100,000 - $115,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$100,000 - $115,000
#BI-Hybrid