Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports the Legal team with contract organization, data migration, document archiving, shared inbox management, routine inquiries, and customer security assessments. The contractor will assist with LinkSquares administration, privacy and compliance projects, contract negotiations, and cross-functional stakeholder coordination while gaining practical experience in legal operations within a remote SaaS environment.

Own a defined slice of the self-serve customer journey, improving signup, onboarding, activation, and upgrade experiences. Use data, customer insight, and A/B experiments to reduce friction and improve activation, retention, and monetization. Partner closely with Engineering, Marketing, CX, and Design to deliver product improvements and communicate priorities clearly across teams.

Manage a portfolio of mid-market and enterprise SaaS accounts with full commercial ownership: drive renewals, identify expansion opportunities, mitigate churn, forecast pipeline, build multi-threaded relationships, and collaborate with Customer Success, Sales, Legal, and Finance to grow customer adoption and revenue.

Lead a squad of engineers to deliver customer-facing and backend distributed systems end-to-end. Drive execution, set milestones, ensure scalable architecture, quality, observability, hiring, coaching, and bring AI-native practices to accelerate delivery and team development.

Lead cross-functional product initiatives by discovering and validating customer problems using research, analytics, and AI tools. Rapidly prototype, run experiments, define success metrics, and de-risk deliveries. Influence roadmaps, break down complex projects into incremental releases, and take technical lead responsibilities when needed. Monitor post-launch metrics and coordinate with GTM to ensure product and business outcomes.

Lead GTM finance end-to-end for Sales, Marketing, and Customer Success: own P&L, unit economics, ARR roll-forward, revenue forecasting, capacity/pricing partnership, exec/board reporting, and build an AI-enabled GTM finance team.

Partner with business leaders to drive talent management, performance cycles, employee relations, org design, change management, and people programs. Use people analytics to inform decisions and support engagement, development, and retention across global teams while collaborating with Recruiting, People Operations, and Total Rewards.

Full-cycle Mid-Market Account Executive responsible for prospecting, demoing, and closing new B2B SaaS customers. Build and manage pipeline via self-sourced and SDR-supported leads, conduct discovery to align solutions, collaborate with SDR/Customer Success/Technical Support for handoffs, and track/report sales metrics toward targets.

Build and evolve Customer.io SDKs across Android, iOS, Node, and Go. Lead end-to-end SDK initiatives, improve CI/testing/versioning/publishing, partner with product/design, use AI agents to make multi-file changes, and engage with developer customers to improve developer experience.

Own the monthly revenue close for subscription, consumption, and hybrid billing. Maintain deferred revenue schedules and SSP allocation, flag ASC 606 issues, partner with Rev Ops/Deal Desk/Legal on contracts, prepare audit-ready workpapers, and identify AI-driven automation opportunities for reconciliations and reporting.