Top Tech Jobs & Startup Jobs in Charlotte, NC

Administer short-term disability claims end-to-end: evaluate eligibility under contract terms, interview claimants, determine functional capacity, create and execute return-to-work plans, prioritize and manage assigned claims, communicate status and coordinate with specialty resources.

Manage and adjudicate leave and accommodation requests (ADA, FMLA, PFML, BCEL), determine eligibility, communicate with stakeholders, maintain claim oversight, ensure regulatory compliance, deliver customer service, meet KPIs, and support continuous improvement.

Lead a short-term disability (STD) claims team to meet targets in claim accuracy, customer centricity, and expense management. Coach, remove barriers, analyze performance data, implement improvements, and escalate solutions to senior leaders.

Document, analyze, and improve IDI claims and reinsurance workflows; produce compliant procedural documentation; identify gaps, risks, and inefficiencies; coordinate cross-functional stakeholders to implement process changes and support system enhancements for accurate, timely claim outcomes.

Lead assessment and monitoring of non-financial operational risk for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, partner with stakeholders, identify issues and control metrics, and evaluate AI tool opportunities to support risk activities.

Coach and support STD claim specialists to ensure accurate, compliant claim management and strong customer service. Audit files and calls, provide feedback, mentor new hires, escalate complex claims, and partner with unit leadership to improve processes and outcomes.

Own production health and performance for AI-enabled Disability & Leave claims products. Monitor SLAs and UX, lead incident triage and root cause analysis, prioritize fixes with engineering and operations, drive systemic defect elimination, and oversee FINEOS/Catalyst integration and optimization to support scalable AI capabilities.

Evaluate and manage ongoing long-term disability claims, perform reassessments for earnings, fraud, and return-to-work capacity, coordinate benefit calculations, document decisions, and communicate empathetically with claimants while ensuring regulatory and plan compliance.

Handle inbound phone, email, and chat inquiries to educate pet parents, recommend and sell pet insurance policies. Meet sales and performance goals, resolve customer questions, maintain product knowledge, and deliver a high-quality, customer-focused experience in a fast-paced contact center.

Support group disability income claims by setting up claims, verifying coverage, inputting accurate claim records, evaluating claimant eligibility, reviewing claims for quality issues, managing follow-up activities including outbound calls, and coordinating related support to ensure timely, accurate adjudication in accordance with policies and plan provisions.