Top Operations & Support Jobs in Charlotte, NC

Drive strategic planning, operating-model design, governance, and cross-functional execution across IP Networks. Translate objectives into measurable plans, establish KPIs and OKRs, manage dependencies and risks, improve operational efficiency, and build dashboards and reporting mechanisms. Lead AI-enabled workflow automation and partner with Product, Engineering, Finance, Sales, Supply Chain, and senior leadership to improve productivity, transparency, scalability, and data-driven decision-making.

Provides on-site IT support for manufacturing and engineering teams, troubleshooting hardware, software, Windows, applications, networks, printers, scanners, and collaboration systems. Responsibilities include laptop imaging and deployment, hardware repair, endpoint and Active Directory administration, incident resolution within SLAs, password resets, account unlocks, documentation, and hardware lifecycle support.

Leads global Lab IT infrastructure strategy and service delivery across laboratories, fabs, factories, and engineering environments. Defines architecture, SLAs, governance, operating models, support coverage, monitoring, asset management, cybersecurity controls, and risk frameworks. Oversees complex infrastructure modernization and expansion programs, operational performance, budgets, compliance, resilience, and continuous improvement. Manages cross-functional and dotted-line teams while partnering with R&D, Engineering, Security, Operations, Digital Office, and business stakeholders.

Provides advanced technical and system-level support for Nokia optical products in a 24/7 environment. Troubleshoots complex customer issues, escalates critical problems to R&D, documents support activities, collaborates cross-functionally, and mentors junior team members. Requires periodic on-call coverage and strong communication, analytical, and problem-solving skills.

Provides executive and administrative support for the Corporate Development team by managing calendars, scheduling meetings, coordinating domestic and international travel, processing expenses, organizing events, preparing documents, maintaining records, and supporting special projects. The role partners closely with executive assistants and stakeholders while handling confidential information in an in-person, fast-paced office environment.

Leads business operations for hyperscaler sales, overseeing governance cadences, forecasting, account planning, executive reporting, process improvement, and cross-functional execution. The role establishes operating rhythms, tracks strategic initiatives, drives accountability, manages risks, and supports long-range planning. It also champions AI-enabled tools and digital transformation to improve reporting, workflow optimization, decision-making, and organizational productivity.

Provide 24x7 technical Care support for Nokia products, troubleshoot and resolve complex issues, ensure SLA and KPI compliance, collaborate with vendors and internal teams, create knowledge articles, mentor junior staff, and act as a Certified Emergency Engineer for operational disruptions.

Provide customer-facing technical support for IP Telephony and Session Border Controller solutions, troubleshoot complex issues using Kubernetes and container technologies, perform root-cause analysis, conduct health checks, document knowledge, participate in emergency support rotations, and mentor junior team members.

Provide 24x7x365 technical Care support for Nokia products: troubleshoot and resolve complex incidents, ensure SLA/KPI compliance, manage customer relationships, collaborate with internal teams and vendors, create knowledge articles, mentor junior staff, and act as a Certified Emergency Engineer to restore operations quickly.

Provide advanced, system-level technical support for optical products, troubleshoot complex issues, escalate to R&D, document support activities, train junior staff, collaborate cross-functionally, and participate in 24/7 on-call rotations to ensure customer satisfaction and resolution.