Top Operations & Support Jobs in Charlotte, NC

As a Shift Supervisor, you will lead team members to create a welcoming environment, ensure quality customer service, and maintain store operations while training staff and managing tasks.

As a shift supervisor at Starbucks, you will lead the team, ensure quality service, delegate tasks, and maintain store policies while creating a welcoming environment for customers.

Provide in-person VIP technical support, training, and troubleshooting for Starbucks partners across Windows, macOS, and mobile devices. Manage walk-up requests and tickets, perform root-cause analysis, document solutions, run ad-hoc queries, support production systems, and collaborate cross-functionally to deliver and improve technology solutions.

Provide 24x7 major incident management: coordinate incident command bridges, communicate with stakeholders, scribe timelines, escalate unresolved incidents, update processes, report KPIs, and drive continual service improvement to minimize service disruptions.

Provide high-level administrative support to multiple executives: manage calendars and email, coordinate domestic and international travel, organize meetings and events, assist onboarding, lead/admin peer support, and use Office 365 and virtual tools to improve productivity while handling confidential information.

Lead design, configuration, testing, and production support for retail systems (POS). Define requirements and user stories, manage integrations and data conversion, build/execute test plans, drive root-cause analysis and process improvements, and maintain documentation and training.

Lead design and delivery of collaboration platform solutions, configure and validate applications, manage data conversions and testing, provide Tier III production support and incident resolution, drive root-cause analysis and operational reporting, and partner with stakeholders to apply Agile/Scrum and Lean practices to improve processes and governance.

Provide end-to-end systems analysis and service desk support: gather requirements, configure and test applications, assist data conversion, support production systems 24x7, resolve tickets to SLA, perform root cause analysis, and create documentation and knowledge articles while partnering with business and technical teams.

The Forklift Operator will handle shipping, receiving, and inventory tasks, operate powered trucks, and ensure safety standards are met. Responsibilities include monitoring product quality and maintaining accurate records while adhering to safety protocols.

The Store Manager leads a coffeehouse team, creating a welcoming space and fostering community connections while managing daily operations and team development.