Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide in-person VIP technical support, training, and troubleshooting for Starbucks partners across Windows, macOS, and mobile devices. Manage walk-up requests and tickets, perform root-cause analysis, document solutions, run ad-hoc queries, support production systems, and collaborate cross-functionally to deliver and improve technology solutions.

Provide multi-channel technical support for Corptax customers, validate installations, triage and resolve issues, document cases, perform release testing, maintain knowledge base content, collaborate with teams, support product proficiency development, and participate in on-call rotations and occasional weekend overtime.

Provide Tier 1–2 IT support for hardware, software, SaaS apps, and remote connectivity. Administer IAM and MDM, execute onboarding/offboarding workflows, build automation to reduce manual work, support SOC 2/ISO/HIPAA evidence and access reviews, maintain device fleet health, document processes, and partner with People, Security, and Engineering on cross-functional projects.

Provide advanced, system-level technical support for optical products, troubleshoot complex issues, escalate to R&D, document support activities, train junior staff, collaborate cross-functionally, and participate in 24/7 on-call rotations to ensure customer satisfaction and resolution.

Serve as the primary Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and translate business requirements, support integrations and governance, and enable stakeholders through documentation, testing, and change management.

The IT Service Desk Analyst will assist in providing technical support and customer service to internal users, ensuring technology tools are functional and efficient.

Provide tier 1-2 remote IT support across hardware, software, SaaS apps, and connectivity; administer IAM and MDM; automate employee lifecycle workflows; support SOC 2/ISO/HIPAA evidence and access reviews; maintain device health and endpoint protection; document processes; and partner with People, Security, and Engineering on cross-functional projects.

Provide expert-level technical support and troubleshooting for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Manage parts, programming, warranty, logistics, and coordinate third-party service contractors. Use Salesforce for service documentation, review wiring diagrams/CAD, provide on-call rotating support, and travel up to 20% for site visits, trainings, and startups.

As an IT Service Desk Analyst, you will manage user queries, troubleshoot IT issues, and support team members with technical challenges while upholding company policies.

The IT Service Desk Analyst will manage and resolve IT support requests, ensuring user satisfaction and maintaining system functionality.