Sr Client Services Consultant

Description and Requirements
Sr. Client Services Consultant
Location : United States : Tampa: Florida or Aurora: Illinois
Role Value Proposition:
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.
Job Description:
The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium.
Functional Responsibilities:

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Respond to customer needs proactively
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Participates in client account audits and strategic planning process.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Perform other related duties as assigned or required.
• Maintains awareness and knowledge of MetLife's and competitors' products and trends.
• Provide mentorship, guidance and training to other team members

Essential Business Experience and Technical Skills:
Required:

• High School diploma
• Expert knowledge of group products, services and systems.
• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
• Ability to consistently meet tight deadlines and work under pressure

Preferred:

• Bachelor's degree
• 10+ yrs. related experience
• Prior experience in the PEO industry.
• Extensive oral/written communication skills.
• Advanced problem solving and analysis.
• Expert knowledge of group products, services and systems.
• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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