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The Solutions Engineer will provide technical leadership during sales and implementation processes, design healthcare workflows, and effectively communicate technical concepts to stakeholders.
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
ABOUT THE OPPORTUNITY
Artera is seeking a Solutions Engineer who can bring deep technical insight, guide solution optimization, and ensure smooth, successful implementations for our customers.
In this role, you’ll serve as a key technical advisor—collaborating closely with Sales, Customer Experience, and Product teams to assess requirements, design scalable solutions, and support both pre and post sale activities. You’ll help shape customer workflows, solve complex integration challenges, and drive adoption of Artera’s platform by translating technical capabilities into real operational value for healthcare organizations.
This is a full-time, in-office role (Monday-Friday) based in our high-energy downtown Santa Barbara, CA headquarters. Join a team where you'll build your network, gain foundational business acumen, and enjoy the perks of living and working on the California coast.
Responsibilities
- Technical Leadership in Sales & Implementation: Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities.
- Technical Discovery & Requirements Analysis: Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.
- Workflow Design & Solution Architecture: Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability.
- Technical Communication & Stakeholder Alignment: Translate technical concepts into clear and actionable information for both technical and non-technical stakeholders.
- Scoping & Project Feasibility: Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation.
- Cross-Functional Collaboration: Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes.
- Product Demonstrations & Technical Presentations: Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers.
- RFP/RFI & Security Questionnaire Support: Respond to RFPs, RFIs, and security questionnaires, leveraging cross-functional input to craft effective responses.
- Trusted Advisory & Thought Leadership: Act as a trusted advisor and thought leader for internal and external stakeholders, providing insights on best practices and workflow optimization.
- Internal Technical Enablement: Contribute to internal enablement by educating sales and customer-facing teams on technical aspects of the product.
Requirements
- Technical Experience: 4+ years of relevant experience in solutions engineering, technical consulting, or healthcare technology.
- Educational Background: Bachelor’s Degree in STEM preferred *additional experience in lieu of a degree is also acceptable*
- Healthcare Integration & Technical Expertise: Strong technical aptitude, with expertise in healthcare integration standards such as HL7, FHIR, and API architecture.
- Technical Scoping & Solution Alignment: Demonstrated ability to scope technical projects and align customer needs with product capabilities.
- Communication & Stakeholder Engagement: Excellent communication skills, with the ability to convey technical concepts to diverse audiences effectively.
- Problem-Solving & Collaboration: Proven problem-solving skills and a collaborative approach to tackling complex workflows.
- Organization & Multitasking Skills: Highly organized, with the ability to manage multiple priorities and adapt to a dynamic environment.
Bonus
- Knowledge of database architecture and data storage methodologies.
- HIMSS certifications (e.g., CPHIMS, CAHIMS).
- Experience with RFPs and proposal writing in a technical context.
Interview Process
- We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect:
- Introductory Call with Talent Acquisition (20-30 min): A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the Solution Engineer role, team structure, and our high-performance culture.
- Hiring Manager Video Interview (45 min): A deeper conversation focused on your motivation, demonstrating your potential for rapid growth within the Sales Engineering function.
- Technical Assessment: An opportunity to walk us through your understanding of technical healthcare knowledge and sales demo capabilities.
- Virtual Onsite (1 hour): The final stage, where you’ll have the opportunity to meet with a panel of cross functional partners.
OUR APPROACH TO WORK LOCATION
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.
In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:
- Boston Metro Area, MA
- Chicago Metro Area, IL
- Denver Metro Area, CO
- Kansas City Metro Area (KS/MO)
- Los Angeles Metro Area, CA
- San Francisco / Bay Area, CA
- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.
As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
Top Skills
Api Architecture
Fhir
Hl7
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