Operations Manager, Sales Development (Americas)

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

We are looking for an analyst who has a good understanding of the business development function who is detail-oriented, has strong business acumen to interpret and communicate data insights to executive-level stakeholders.

• SALES DEVELOPMENT REPRESENTATIVE (SDR) DATA ANALYSIS & OPERATIONAL PROCESSES
  • Provide data insights to SDR leadership including KPIs, performance metrics, attainment/pace of goals to drive higher conversion rates and business insights
  • Prepare QBR (quarterly business review) data for SDR leadership, as well as SDR/Sales interlock data ongoing
  • Collect, audit, and submit monthly SDR results attainment 
  • Collaborate with analysts in other functions in the business to report on pipeline creation, campaign performance and lead funnel health
  • Audit lead funnel health, including reviewing SLAs, identifying gaps in coverage and surfacing problems (lead routing for example) or trends (decline in conversion rates)
  • Manage SDR Dashboards to ensure teams have daily business insights to conduct ongoing territory analysis, execute against pipeline generation plans, manage MQL SLAs, create new opportunities and measure results
    
• SDR CAMPAIGNS EXECUTION (Inbound and Outbound Programs Support)
  • Collaborate with SDR Campaigns Team, Product Teams, Partner/Channel Leaders, Demand/Field Marketing and Marketing Operations across functions for campaign execution related to account list exports, contact list exports, persona mapping, data clean up and reporting
  • Support Demand and Field Marketing programs aligned to SDRs
  • Assist with live chat and hotline experience execution and reporting
    
• SDR TECH STACK
  • Ensure proper operational execution with tools shared by Marketing/SDR
  • Provide support for tools including:
    • Ambition 
    • LinkedIn Sales Navigator 
    • ZoomInfo, LeadIQ, Lusha 
    • Outreach
    • Drift
    • Orum

Qualifications

Required:

• Experience using Salesforce, Outreach, ZoomInfo, LeadIQ, LinkedIn, Drift, Excel and Google suite
• Worked in a role where SDR/Marketing/Sales collaboration was required and frequent

Preferred:

• Tableau, Marketo
• Experience in a prospecting sales or manager role, project management, sales or marketing operations or any type of role requiring data analysis and working cross-functionally, tech stack administration experience

Additional Information

The base salary range for this full-time position is $75,000 to $90,000 + bonus + equity + benefits.
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

#LI-EV1

What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to [email protected]. This email address is used specifically for accommodation requests only, and resumes, CV's, or questions other than accommodations will not be replied to or accepted.