Director, Regional Partner Enablement, Americas

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow, The Enterprise Cloud Company, creates innovative digital experiences that help organizations work smarter, faster, and better.  We are redefining markets and changing the perception of enterprise software.  Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution.

To sustain our explosive growth, we are looking for drivers to continue our extraordinary ascent—bright, forward-thinking individuals who thrive on responsibility and live for the next big challenge. 

Job Summary:

ServiceNow is on a mission to continue expanding and enhancing the ServiceNow skills of our vibrant, world-class partner ecosystem in the Americas. Reporting to the Senior Director of Partner Talent Excellence, the pivotal role of Director, Regional Partner Enablement, AMS will be instrumental in creating regional strategy, working closely with regional stakeholders and partners, and managing a small, fast-paced team in region. 

This individual will be instrumental in understanding our existing solutions and sales approaches (both current and upcoming) and giving the regional partner ecosystem the tools, resources, skills, and knowledge necessary to accelerate ramp times, improve overall effectiveness and efficiency, demonstrate our differentiated value to our customers, and improve partner sales productivity and performance. The individual will be on top point to introduce, initiate, drive, support, and execute regional partner enablement strategies and efforts; and expand meaningful partner capacity.

This is a vital leadership role that will provide visible and imperative opportunities to create, guide and successfully execute regional alliance enablement strategies.

The ideal candidate will have experience working in a software SaaS environment, with an ability to obtain a strong knowledge of our workflow offerings, and experience in high-level program development, creation, launch, and execution. This role requires a well-rounded individual who has excellent organizational and interpersonal skills, an understanding of sales lifecycle management, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing enablement, training, and communication programs. Excellent project management, solid facilitation skills and broad execution capabilities are required. This creative, self-starting candidate should have top-notch interactive skills and the ability to work well with and gain the respect of ServiceNow and partner personnel. This person should also have experience leading a team with measured and relatable success.

This is a key senior role for ServiceNow. A strong ability to drive, collaborate, and manage a wide range of education and enablement initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. The role will require excellent verbal and written communication skills and be able to work independently with effectiveness.

What we are asking of you in this role:

• Proactively engage with appropriate ServiceNow partner sales management and partner program teams to identify, prioritize, develop, and execute successful enablement strategies, plans, content, and programs
• Lead the regional partner enablement team to enhance the strategy to optimize, operationalize and maximize partners as aligned with the ServiceNow partner strategy and transformation
• Develop programs that always think about partners and how they can be enabled and encouraged to grow and expand their ecosystem and become a greater extension of our ServiceNow team
• Identify gaps in partner resources, knowledge, and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of education & tools needed to address those gaps
• Build enablement relationships with strategic partners and create joint partner enablement plans in collaboration with Partner counterparts
• Engage regularly with key partners to monitor enablement process, new requirements, and future goals – while always driving resource investment and growth from those partners
• Provide regular updates to partner management on the status of partner learning and completion
• Leverage assets from - and partner with - other ServiceNow organizations to drive knowledge acquisition and skills development
• Build comprehensive knowledge of partner training programs, Training & Certification offerings, course roadmap, funding programs, partner programs, and course objective/overview to be a trusted advisor to partners
• Produce and provide metrics reporting – and provide insight and impact of initiatives
• Take part in the organization, execution and productive delivery of workshop, virtual and on-demand enablement.
• Establish fluent channels of feedback, participation & support from both internal and external organizations and stakeholders.
• Work with the partner leaders in the region to establish training plans and curriculum that will help drive partner revenue

Required Competencies for success

Leadership competencies

• Drive results - Consistently achieving results and progress, both individually and for your regional team
• Nimble learning - Achieving learning through experimentation when tacking new problems
• Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate
• Self-development - Is curious and is actively seeking new ways to grow and learn

Core Competencies:

• Ensures Accountability – Holds self and team accountable to meet commitments
• Execution Focus – Consistently achieving results even under challenging circumstances
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

Functional competencies:

• Leads – Sets strong example and guiding presence to manage team to successful results
• Persuades - Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Trusted Advisor - The person the client/ customer/ peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat.

The ideal candidate will bring the following experience and skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Proven track record of enabling, inspiring and growing a team
• Highly responsive to internal customer and external partner stakeholder requests
• High energy level and a “can do” attitude 
• Effective time manager, capable of developing and delivering tactics on multiple projects, on time and on budget
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Diplomacy, integrity, and presence that enable you to work effectively at all levels within a large heavily matrixed organization
• Ability to assemble data and then present (to management) with clarity and effectiveness
• Very positive demeanor, with a sense of purpose
• An understanding of what motivates our partner communities, our internal stakeholders, and our sales organizations
• Bachelor’s degree required, MBA or equivalent preferred
• Minimum of 5+ years’ experience in program-driven enablement organizations within IT or software with a demonstrated track record of successfully executing advanced enablement programs, preferably for partners
• Ability to travel 20% of the time
• Experience in a multinational technology company
• Experience in SaaS industry
• Experience in Partner or Channel enablement or training
• Develops and drives consensus while implementing innovative processes and strategy improvements

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.