The Customer Research Senior Specialist will develop UL Solutions' Customer Research capability, focusing on customer insights to drive business impact and improvements.
This role is hybrid, 3 days a week to any local UL Solutions Office.
The Customer Research Senior Specialist will help grow and mature UL Solutions’ Customer Research capability, with a dedicated focus on supporting our Software business. Strengthen the connection between customer insights and measurable business impact. Apply deep expertise in research methodology, insights generation, and storytelling to influence operational improvements and strategic investment decisions. This role requires proven experience revamping or rebuilding a Voice of Customer (VoC) program and operating across multiple insight platforms (e.g., Qualtrics, Forsta, Power BI).
Top Skills
Forsta
Power BI
Qualtrics
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
