Document Control Leader

As a key member of the Leadership Team, the Team Supervisor plays a critical role in driving operational excellence, delivering exceptional service quality, and supporting a high‑performing customer service workforce across the region.

Key Responsibilities

Leadership & Team Development

• Provide day‑to‑day supervisory support, ensuring performance standards are met and aligned with other regional leadership teams.
• Coach, mentor, and train team members to maintain consistent service delivery and foster continuous improvement.
• Serve as the primary resource for policy guidance, process clarification, and non‑technical support inquiries.

Performance Management

• Define clear accountabilities and performance expectations for direct reports.
• Conduct regular performance reviews, offer constructive feedback, and implement development plans that support employee growth and career progression.
• Ensure all team members understand and adhere to company policies, service standards, and operational guidelines.

Service Quality & Operational Support

• Conduct quality reviews and service observations to maintain high delivery standards and improve customer satisfaction.
• Handle escalation handoffs, prioritize critical tasks, and pursue timely resolutions to preserve and enhance the customer experience.
• Collaborate with internal stakeholders to execute complex tasks and resolve issues efficiently.

Professional Conduct & Compliance

• Follow all company policies and adhere to the Underwriters Laboratories Code of Conduct.
• Uphold all physical and digital security practices.
• Perform additional duties as assigned to support organizational goals.

• Minimum of 5 years of relevant experience, including at least 2 years in a supervisory or leadership capacity (work planning, performance management, training, coaching, and career development).

• Higher Secondary Education, Diploma, or University Degree 

  
  
• Skills & Competencies
• Strong computer literacy, including proficiency with Microsoft Word and accurate keyboarding skills.
• Intermediate English proficiency, with strong verbal and written communication abilities.
• Strong critical-thinking, problem‑solving, and analytical interpretation skills.
• Demonstrated ability to lead new initiatives and drive results.
• Excellent interpersonal skills with the ability to build relationships and communicate effectively across all levels of the organization

What you’ll experience working for ULS 

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. 

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.  

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. 

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change. 

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits. 

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com 

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