The Customer Experience Manager leads a regional Customer Care team, overseeing operations, setting goals, managing escalations, and improving customer experience.
At UL Solutions, our customers are at the heart of everything we do. A Customer Experience Manager will lead a regional Customer Care team. In this role, you will be responsible for driving a customer-first culture by leading and developing a customer support team. You will play a key role in managing the daily operations, setting departmental goals, and driving change that aligns with our mission to deliver exceptional service. This includes overseeing quality assurance, managing escalations, and continuously improving customer experience through data-driven insights and operational excellence.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
