The Customer Service Group Leader manages a customer care team, oversees performance, ensures workload distribution, and fosters staff development through coaching.
At UL Solutions, our customers are at the heart of everything we do. As a Customer Service Group Leader , you will be responsible for managing a customer care team, ensuring effective workload distribution, meeting performance goals and KPIs, and fostering staff development. You will oversee team performance, assign work strategically, and support individual growth through coaching and mentoring. This role plays a key part in maintaining high standards of customer service and operational efficiency.
Additionally, you will identify and resolve issues related to customer engagements and be involved in escalations related to the support services provided.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
