Customer Delivery Lead

As the Customer Delivery Lead, you assign tasks to the project team and manage project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.
 

Responsibilities

• Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a large and / or complex customer contract with high risk probability. Contract might be defined as ‘key project’ by BG / market.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia Methodology.
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery. Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.Ensures project contract management process is initiated and executed.
• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope. Monitors, controls and reports KPIs defined in customer contract.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. Conducts thorough Risk Management for all project risks and opportunities.
 

Qualifications

Knowledge & Experience
 

Typically requires 10-12 years extensive relevant experience and/or a graduate / postgraduate equivalent degree. 

Management experience across several functional areas or businesses. Mastery of a specific professional discipline combining deep knowledge of theory and practice or expertise across several different disciplines within a function.

Command of content of sub function. Recognised thought leader.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students. Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.About the Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.