Client Service Representative- Business License

Client Service Representative

Lewisville TX/Tallahassee, FL/Wilmington, DE 

On-Site

Monday - Friday, 9:00 am - 6:00 pm

The Business Licensing team is seeking a Client Service Representative to join our Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns

• Fulfill requests and answer questions for internal and external customers

• Respond promptly to customer inquiries via phone or electronically

• Provide excellent customer service to both internal and external clients

• Organize the workflow to meet customers’ time frames and demands

• Navigate between multiple databases quickly and accurately

• Recommend process improvements where applicable

• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity

• Energetic self-starter who thrives in a fast-paced, team-oriented environment

• Attention to detail and accuracy

• Strong prioritization and time-management skills

• Flexibility and agility, with the ability to multitask

• Problem-solving skills

• Strong computer skills and proficiency in MS Office, Word, and Excel

• Effective verbal and written communication skills

• Salesforce experience a plus

• Respond to customer inquiries promptly and professionally, via phone, email, and live chat.
• Handle customer complaints and provide effective resolutions, maintaining a high satisfaction rate.
• Process orders, returns, and exchanges efficiently, ensuring accurate transaction management.
• Stay updated on our client's products and services to offer informed recommendations.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Conduct regular quality checks to maintain high service standards.
• Generate and analyze customer service reports, identifying areas for improvement.
• Provide valuable feedback to the client, contributing to their continuous improvement initiatives.
• Ensure data privacy and security compliance, maintaining customer confidentiality.
• Maintain a positive and professional attitude, representing our company's brand.

• A high school diploma or equivalent is required, with a bachelor's degree preferred.
• 1-2 years of experience in a customer service role, with a retail or e-commerce background.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Proficiency in CRM systems and Microsoft Office suite.
• Ability to manage a high volume of customer interactions independently.
• Flexibility to work varied shifts, including weekends and holidays.
• Excellent organizational skills and time management.
• A positive attitude and a passion for delivering exceptional customer service.
• A commitment to continuous learning and professional development.