Business Operations Manager

We are seeking a senior Business Operations professional to drive strategic planning, decision-making, and execution across IP Networks.  The ideal candidate combines strategic thinking with strong operational execution, leveraging AI and automation to streamline processes and improve productivity. Working cross-functionally with Product, Engineering, Finance, Sales, Supply Chain, and other teams, this role will focus on solving high-impact business challenges and delivering. Faster, data-driven decision-making with clear ownership. Responsible adoption of AI-enabled workflows to improve productivity. This is a hands-on, high-impact Business Operations role focused on building the operating mechanisms, processes, and systems that enable IP Networks to execute effectively at scale.

• Design and optimize the IP Networks operating model, including planning, governance, prioritization, and execution tracking.
• Translate strategic objectives into actionable plans with clear ownership, milestones, and measurable outcomes.
• Establish KPIs, OKRs, dashboards, and performance metrics to drive transparency and accountability.
• Lead cross-functional initiatives, managing risks, dependencies, and stakeholder alignment.
• Identify and resolve operational inefficiencies to improve speed, scalability, and decision-making.
• Drive AI-enabled process transformation by automating workflows and improving operational productivity.
• Develop dashboards, reporting tools, and governance mechanisms to strengthen visibility and execution.
• Partner across Product, Engineering, Finance, Sales, Supply Chain, and other teams to deliver strategic business outcomes.

• Minimum 7-10+ years of experience in Business Operations, Strategy & Operations, Transformation, or Operational Excellence within a global technology environment.
• Proven experience building and scaling operating models, governance frameworks, and cross-functional execution processes.
• Strong analytical, problem-solving, and decision-making skills with the ability to drive outcomes in complex environments.
• Experience leveraging AI, automation, and workflow tools to improve operational efficiency and productivity.

• Demonstrated ability to influence and collaborate across Product, Engineering, Finance, Sales, Supply Chain, and senior leadership.

  
  

It would be nice if you also have:

• Bachelor's degree or equivalent experience; advanced qualifications are a plus.
• Experience with Increased adoption and impact of AI-enabled workflows.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond