Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides third-shift technical product support to global capital markets clients. Responsibilities include gathering requirements, configuring accounts, systems, and templates, troubleshooting data and formatting issues, resolving or escalating technical problems, training clients, creating documentation, supporting upgrades and UAT testing, and providing product enhancement feedback.

Serve as the primary Zendesk subject-matter expert for Support Operations: configure workflows, triggers, automations, SLAs, and reporting; gather and translate business requirements; design integrations and solutions; ensure governance, security, and change management; collaborate cross-functionally and support adoption of Zendesk AI capabilities.

Investigate, analyze, and respond to cyber threats by collecting and correlating security data across platforms. Build and maintain SIEM/SOAR rules and dashboards, perform root-cause analysis, support incident response, and produce actionable threat intelligence using SQL/Python and visualization tools.

Partner with sales leadership to improve forecasting accuracy, run revenue planning and quota/territory models, build dashboards and analytics, optimize GTM processes, and present data-driven recommendations to executives.

Design, develop, deploy, and support cloud-native, enterprise-grade SaaS software on Azure. Lead architecture and design, build APIs and front-end features, apply AI-enabled engineering practices, ensure reliability/observability, own production systems and incident response, and drive CI/CD and DevOps excellence.

Senior SRE responsible for ensuring SaaS product availability, performance, scalability and automation. Build and maintain cloud infrastructure, CI/CD pipelines, monitoring/observability, incident response and remediation, use AI for operations, manage Kubernetes, databases and security, participate in on-call rotation and drive reliability best practices.

Monitor and manage live production workflows using multiple systems and dashboards, make real-time capacity decisions, escalate and communicate incidents, analyze performance trends, create recovery plans and documentation, and train/mentor operations staff to improve processes and service delivery.

Develop and execute B2B content strategies and create visually-driven marketing assets across web, email, events, and paid channels. Collaborate with SMEs, legal/compliance, sales, and partners to align messaging to buyer personas and stages. Track performance with marketing platforms, run A/B tests, iterate on content, and manage multiple projects from concept through delivery to drive awareness, engagement, and demand.

This role involves leading QA strategy, defining test automation frameworks, and ensuring quality delivery across Agile teams while mentoring QA teams.

The Product Owner leads requirement elicitation, writes user stories, collaborates with teams, and manages the product backlog for DFIN's virtual dataroom application.