Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports the Legal team with contract organization, document migration and archiving, shared inbox management, routine inquiries, contract negotiation shadowing, and customer security assessments. The role also assists with privacy compliance and legal operations while collaborating with the General Counsel, Legal Ops Manager, Paralegal, and cross-functional teams in a remote SaaS environment.

Own a slice of the self-serve customer journey, improving signup, onboarding, activation, and upgrade experiences. Use data, customer insight, and A/B testing to remove friction, define success metrics, and ship product improvements with Engineering, Marketing, CX, and Design.

Manage a portfolio of mid-market and enterprise accounts owning renewals, expansion, and churn mitigation. Drive adoption and ROI, forecast pipeline, build multi-threaded relationships, and collaborate cross-functionally with Customer Success, Sales, Legal, and Finance to grow account revenue.

Lead a squad end-to-end to deliver customer value: set milestones, drive execution through ambiguity, ensure scalable and secure architectures, stay close to technical work (design reviews, incidents), coach and hire engineers, and embed AI-native practices to accelerate delivery.

Lead product discovery and delivery for a B2B SaaS messaging platform: surface and validate customer problems using research, analytics, and AI; prototype and run experiments; align cross-functional teams; define success metrics; take technical lead on initiatives; and iterate post-launch to drive adoption and business outcomes.

Lead GTM finance owning end-to-end P&L for Sales, Marketing, and Customer Success. Build models, drive unit economics (CAC, LTV/CAC, payback), own ARR roll-forward and forecasting, partner on capacity/pricing, produce exec/board reporting, champion AI-enabled finance workflows, and hire/build the GTM finance team.

Partner with departmental leaders to support talent management, performance cycles, employee relations, organizational development, change management, and engagement. Use people analytics to identify trends and inform decisions, coach managers, implement people programs, and contribute to global HR initiatives to build capability, retention, and a high-performing culture.

Full-cycle Mid-Market Account Executive responsible for prospecting, qualifying, demoing, and closing new B2B SaaS/MarTech customers. Build and manage pipeline (self-sourced and SDR-supported), conduct discovery to align solutions, collaborate with SDR/Customer Success/Support for handoffs, and report on sales metrics to meet targets.

Lead development and maintenance of Customer.io SDKs across platforms (Android, iOS, Node, Go). Own technical direction, CI/release infrastructure, developer experience, and use AI agents to make multi-file changes. Partner with product/design and engage with customers to ensure high-quality, production-ready SDKs.

Owner of the monthly revenue close across subscription, consumption, and hybrid billing; maintain deferred revenue schedules and SSP allocation; flag revenue recognition issues on contracts; partner with Rev Ops, Deal Desk, and Legal; prepare audit-ready workpapers and support audits; identify and apply AI-driven automation to reconciliations and reporting.