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The Support Engineering Manager is responsible for building and leading a high-performing team of engineers, ensuring a positive support experience for customers, and driving change to enhance the customer experience.
Top Skills:
Customer SuccessLeadershipProblem-Solving
Security
As a Customer Success Account Manager at Microsoft, you will be responsible for managing program deliveries and maintaining strong relationships with customers. Your main goal will be to ensure the successful adoption and use of Microsoft cloud technologies by customers. You will work directly with customers to understand their business objectives and develop a plan to support their outcomes. Additionally, you will engage in strategic conversations with customers and create long-term strategies for consumption aligned with their priorities. This role requires excellent customer relationship management and communication skills.
Top Skills:
Account ManagementCloud TechnologiesCustomer Relationship ManagementCustomer Success
Security
As a software engineer, you will gain an understanding over time of Microsoft businesses and processes, design and implement components, work in a DevOps culture, mentor team members, and constantly learn and evaluate technologies.
Top Skills:
AzurePowershellSQL
Security
Investigate and solve critical, complex, and highly technical issues using code-level techniques and diagnostic tools. Collaborate with support teams and drive engagement with Product Engineering.
Top Skills:
Code-Level TechniquesDebugging ToolsReverse EngineeringTrace Analysis
Security
Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, delivering value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers.
Top Skills:
Customer SupportAzureTroubleshooting
Security
Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners. They deliver value by collaboratively solving customer problems and providing proactive support advice.
Top Skills:
CollaborationProblem-SolvingTroubleshooting
Security
Help deliver industry-leading solutions to manage financial close and controls compliance capabilities. Lead a team of engineers and managers. Spanning various technologies and techniques such as React, C#, Microservices, SQL, Spark, distributed computing, and AI/ML.
Top Skills:
Ai/MlC#Distributed ComputingMicroservicesReactSparkSQL
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