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Top Operations & Support Jobs in Charlotte, NC
2 Months AgoSaved
Information Technology • Software
Lead and scale Airwallex's global customer support organization from Singapore, owning strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), tech stack, deflection/self-service, incident leadership, vendor/BPO management, and cross-functional partnership to improve retention and cost-to-serve.
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ChatbotsConfluenceExcelGoogle SheetsKnowledge BaseLlm (Large Language Models)LookerPower BISQLTableauTelephonyTicketing SystemsZendesk
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