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Top Operations & Support Jobs in Charlotte, NC
Sales
Provide multi-channel support (phone, chat, text, email, video) for consumer and business banking products. Manage tickets and follow-ups, process contact changes and stop payments, handle debit card issues and Reg E claims, troubleshoot online/mobile banking and assist loan clients with basic account questions while following procedures.
Top Skills:
ChatDebit Card SystemsEmailMobile BankingOnline BankingPhoneTextVideo
Sales
Process incoming and outgoing domestic and international wire transfers, verify accuracy, confirm requests with customers, monitor for fraud/AML issues, perform reconciliations, maintain logs, and support BSA/OFAC/CIP compliance.
Top Skills:
Automated Funds Transfer SystemCustomer Identification Program (Cip)MS OfficeOfac Screening
Sales
The AVP, Innovation & Support Manager analyzes and improves processes in Residential Lending, leads the Support team, and manages projects to enhance efficiency and compliance.
Top Skills:
EncompassPower BIRetool
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Top Companies in Charlotte, NC Hiring Operations & Support Roles
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