Provide multi-channel support (phone, chat, text, email, video) for consumer and business banking products. Manage tickets and follow-ups, process contact changes and stop payments, handle debit card issues and Reg E claims, troubleshoot online/mobile banking and assist loan clients with basic account questions while following procedures.

The AVP, Innovation & Support Manager analyzes and improves processes in Residential Lending, leads the Support team, and manages projects to enhance efficiency and compliance.