Defines and leads enterprise end-user computing architecture and transformation across Windows, macOS, mobile, VDI/DaaS, identity, security, and digital employee experience. Governs Intune, SCCM, Jamf, application delivery, patching, compliance, automation, and workplace platforms. Establishes operating models, KPIs, service standards, and governance while partnering with infrastructure, security, service desk, and business teams. Leads modernization programs, communicates business value and risks, and mentors engineers.