The Sr. Manager, Customer Success will develop customer-centric programs for Enterprise Customers, drive retention, growth, and product adoption throughout the customer journey, optimize processes, and manage a team of Customer Success Managers. The role requires collaboration with cross-functional teams and leveraging data for actionable insights.

The Technical Support Associate at Webflow will deliver exceptional customer experiences, assist users in support queues using tools like Zendesk and Jira, document bugs, and collaborate with the team to enhance product and services. The role involves a focus on customer advocacy and technical troubleshooting skills.