Top Customer Success Jobs in Charlotte, NC

Lead a global team of Assigned Support Engineers, enhancing customer support strategies, mentoring staff, and driving operational excellence.

The Customer Success Architect acts as a trusted advisor to clients, providing technical guidance and driving product adoption while aligning business objectives with GitLab's capabilities.

As a Support Engineer, you will assist customers with GitLab issues, collaborate with internal teams, and enhance support processes by troubleshooting and providing solutions.

Lead GitLab's Customer Success organization within the Public Sector, enhancing customer experiences, driving product adoption, and managing a large team.

Support Engineers at GitLab resolve customer issues, collaborate with teams, improve documentation, and offer tailored solutions. They also assist with hiring processes and provide on-call support.

The Customer Success Manager role involves onboarding, managing customer relationships, ensuring satisfaction, and helping customers maximize the value of GitLab's solutions while establishing strategic partnerships.

The Public Sector Customer Success Manager at GitLab will establish strategic relationships with customers, ensure effective deployment and operational practices, and drive measurable outcomes and customer advocacy through regular touchpoints and performance monitoring.

As an Associate Support Engineer at GitLab, you will support customers with technical issues related to both self-managed and SaaS versions of GitLab, collaborate with various teams to address customer inquiries and improve product features, and contribute to documentation and support processes. You will also engage in on-call rotations to provide emergency support.

As a Manager of Digital Success at GitLab, you will lead a team to enhance customer engagement through digital initiatives, driving adoption and retention. You'll develop strategies, manage resources, and promote collaboration to optimize customer success through data-driven insights and digital frameworks.

As a Customer Success Manager, you will help clients achieve their goals by developing Customer Success Plans, managing escalations, and driving customer satisfaction. You will provide insights on GitLab features, support training opportunities, and translate customer data into actionable advice.