Top Customer Success Jobs in Charlotte, NC

Join Customer.io as an IT Specialist, providing day-to-day support, troubleshooting issues, managing IT security procedures, and assisting with on/offboarding tasks.

The Associate Customer Success Manager will manage the onboarding and ongoing support of SMB and Mid-Market accounts, guiding customers to achieve their business goals and ensuring confident use of the platform.

As a Customer Success Manager at Customer.io, you will oversee the onboarding of accounts and provide ongoing support to customers. Your role involves managing project timelines, facilitating effective communication, and aiding customers in leveraging the app's features for successful campaign implementation. You will assess customer needs, strategize for renewals, and collaborate with technical teams as needed.

As a Technical Support Engineer at Customer.io, you'll communicate with customers via support tickets, assist in diagnosing issues, improve processes, and advocate for product enhancements. You'll work closely with the Product and Customer Success teams and support new customers in utilizing our product effectively.

As a Sr Manager for Customer Success, you will lead and coach Customer Success Managers, improve team performance, collaborate across departments, and ensure a seamless customer journey. Responsibilities include strategic account oversight, retention strategies, monitoring KPIs, and enhancing team processes to provide exceptional service.