Top Customer Success & Experience Jobs in Charlotte, NC

The Director of Customer Support Systems will lead technology strategy for GitLab's post-sales organization, focusing on systems for Customer Success and Support, particularly with Zendesk, driving efficiency and customer experience improvements.

Serve as a trusted advisor for a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, manage regular touchpoints, and collaborate with Product, Engineering, Sales, and Professional Services to align on customer success plans and issue resolution.

The Strategic Account Executive will lead enterprise sales activities, manage customer relations, and collaborate with marketing to drive product adoption and growth.

The Cloud Partner Programs Manager oversees all cloud programs at GitLab, managing initiatives for AWS and Google Cloud, and ensuring alignment across departments to enhance sales and service programs.

The Customer Success Manager ensures customer adoption and satisfaction, manages escalations, and builds success plans while fostering strong customer relationships.

The Strategic Account Executive manages enterprise clients, guiding them through sales processes and ensuring product adoption while leveraging industry knowledge for account growth.

As a Technical Writer at GitLab, you'll improve documentation by collaborating with engineers, manage content, and enhance team processes in a remote environment.

Senior Solutions Architects at GitLab advise clients on technical solutions, manage technology evaluations, and drive the successful adoption of the GitLab platform, collaborating across teams.