Top Customer Success & Experience Jobs in Charlotte, NC

As a Renewal Manager, you'll manage the renewal lifecycle for a portfolio of GitLab customers, engaging early for contract renewal, negotiating agreements, and collaborating with various teams to ensure customer satisfaction and retention.

The Senior Director will set the vision for Customer Success in the public sector, drive customer engagement strategies, and ensure value realization from the AI-powered platform across government organizations, while managing teams and improving retention rates.

The Enablement Lead will design and implement global enablement programs for ecosystem partners, enhancing productivity and revenue impact for GitLab's partner network.

Lead a team of Renewal Managers to enhance customer retention and drive revenue growth by executing disciplined renewal processes and forecasting methodologies while collaborating with cross-functional teams.

As a Solutions Architect at GitLab, you will guide customers through the adoption of GitLab's AI-powered DevSecOps platform, conducting technical evaluations and supporting digital transformation initiatives by advising on modern software practices.

As a Senior Professional Services Engagement Manager, you'll drive engagements with the Department of Defense and Federal Systems Integrators, ensuring alignment of GitLab's services with customer success goals and facilitating professional service offerings for large-scale implementations.

As a Strategic Account Executive, you will drive sales of GitLab's AI-powered platform to DoD agencies, managing complex accounts and relationships.

The Strategic Account Executive will lead enterprise sales activities, manage customer relations, and collaborate with marketing to drive product adoption and growth.

The Customer Success Manager ensures customer adoption and satisfaction, manages escalations, and builds success plans while fostering strong customer relationships.

The Strategic Account Executive manages enterprise clients, guiding them through sales processes and ensuring product adoption while leveraging industry knowledge for account growth.