Top Customer Success & Experience Jobs in Charlotte, NC

The Renewal Manager oversees the renewal lifecycle of customer contracts, focusing on revenue protection, upselling, contract negotiations, and collaboration with various teams to reduce churn and enhance customer satisfaction.

Serve as a trusted advisor for a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, manage regular touchpoints, and collaborate with Product, Engineering, Sales, and Professional Services to align on customer success plans and issue resolution.

The Enablement Lead will design and implement global enablement programs for ecosystem partners, enhancing productivity and revenue impact for GitLab's partner network.

The Solutions Architect guides customers through digital transformations using GitLab’s DevSecOps platform, leading technical evaluations and solution architecture efforts while building trusted client relationships.

As a Customer Success Engineer, you'll support customers during post-sales by providing technical guidance and enabling GitLab use case adoption. Engage via webinars, hands-on labs, and tailored workshops, while collaborating with cross-functional teams to drive successful implementations and build strategic customer relationships.

Lead and structure outcome-oriented professional services engagements for DoD and Federal Systems Integrators. Conduct discovery, design SOWs and staffing plans, navigate government procurement, align cross-functional teams, drive measurable outcomes, and transition engagements to delivery while building trusted advisor relationships.

Manage and execute scaled digital customer engagement programs (webinars, workshops, emails), orchestrate journeys in Gainsight, run Marketo and Zoom operations, track engagement analytics, and collaborate with stakeholders to iterate on program performance.

The Strategic Account Executive will lead enterprise sales activities, manage customer relations, and collaborate with marketing to drive product adoption and growth.

The Cloud Partner Programs Manager oversees all cloud programs at GitLab, managing initiatives for AWS and Google Cloud, and ensuring alignment across departments to enhance sales and service programs.

The Customer Success Manager ensures customer adoption and satisfaction, manages escalations, and builds success plans while fostering strong customer relationships.