Top Customer Success & Experience Jobs in Charlotte, NC

As a CX Operations Analyst, you'll work with data to drive insights for Customer Success, Technical Support, and Account Management, optimizing reporting and processes.

As a Customer Success Manager, you will onboard new customers, provide ongoing support, and ensure successful renewal planning, while collaborating with internal teams to solve customer challenges and enhance their experience.

As an SMS Specialist, you'll manage onboarding workflows, support compliance reviews, handle SMS-related issues, and improve operational processes.

Provide technical support via email and live chat, triage tickets, diagnose issues, onboard and assist customers, collaborate with Product and Customer Success, and improve support processes.

The IT Specialist will provide technical support, document issues, assist with security procedures, manage employee devices, and contribute to IT projects.

As a Customer Success Manager, you'll manage onboarding and ongoing support for customers, addressing inquiries and ensuring successful usage of the platform.

Customer.io invites passionate candidates to apply for future opportunities, emphasizing empathy and transparency. The company values inclusivity and offers generous benefits including unlimited PTO and professional development budgets.

The Solutions Architect will support the sales team by bridging technical gaps, assisting with pre-sales, and creating documentation for customer use cases.