VodafoneThree - Professions Business Analyst

Location: Any VodafoneThree Office Location + Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
Location Independent Worker
As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
   

Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
   

What you’ll do
As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community.  This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness.  Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale. Other duties include 
Delivery Insight & Performance Analytics:

• Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition) 
• Track adoption and impact of delivery patters, standards and playbooks 

Standards, Patterns & Playbook Development:

• Support the design and continuous improvement of delivery playbooks, frameworks, and standards
• Document best practice, repeatable approaches, and lessons learned from across delivery teams 
• Ensure playbooks are practical, usable and embedded in day-to-day delivery 

Skills & Capability Mapping:

• Build and maintain a skills taxonomy/skills tree across all delivery roles 
• Support skills assessment, capability reviews and gap analysis 

Governance, Assurance & Continuous Improvement:

• Support delivery assurance activities (e.g. audits, health checks, performance reviews)

Culture, Connection & Community Building:

• Promote a connected, collaborative and inclusive culture across the Customer Delivery Profession and wider Vodafone Three delivery community.

Who you are

• Strong capability in data manipulation, validation & interpretation - Essential
• Excellent interpersonal and communication skills able to deal with a variety of levels – Essential 
• Experience of translating best practice into standards and Playbooks - Essential 
• Experience in a Project/ Programme Delivery focussed environment – Essential 
• Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps - Essential 
• Experience using delivery, workflow & mapping tools such as: Jira, Confluence, ServiceNow, Visio & Miro
• Proficiency in Power BI, Tableau or equivalent tools – Nice to have  
• Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma - Nice to have
• Ability to build interactive dashboards and executive level reporting - Nice to have
• Exposure to Power Automate/workflow automation tools – Nice to have

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
  

What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
   

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