Training Specialist

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

The Trainer is responsible for all learning and development activities to support the Customer Success & Operations organization.  Primary responsibilities include training delivery, support of training & knowledge content development, collaborating with leadership to identify future training needs, and supporting the Quality Assurance process to enable successful growth and development of team members.

Essential Functions

• Deliver new hire and ongoing training
• Develop training materials for all Customer Operations training activities
• Identify training needs and requirements
• Recommend training solutions to drive performance improvement
• Collaborate with cross functional partners to identify and document business process as it pertains to training requirements
• Develop and deliver assessments to evaluate the effectiveness of training
• Conduct Quality Assurance audits

What does success look like?

• In the first 2 weeks, developing training support content  & becoming familiar with Quality Assurance program
• In the first 30 days, delivering training for support team
• Ongoing success is measured through training delivery and content development to meet changing needs of the organization & identification of potential training opportunities

Who You Are 

Skills, experience and education that is needed for this person to be able to succeed in this role:

• Training facilitation in small and large groups
• Training documentation/development skills (basic)
• Relationship building
• Strong written and verbal communication skills
• Process oriented
• Ability to manage conflict
• Ability to manage multiple projects simultaneously
• Ability to adapt to unexpected changes/situations

Our Benefits 

The anticipated salary range for this role will be $50,000-60,000.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.