Temporary Customer Service Representative

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a Temporary Game Support Representative who loves Wizards products and is passionate about customer service! This role will represent Wizards of the Coast by interacting directly with our customers.

• Provide excellent customer service via email through our CRM for all of Wizards' products, both analog and digital.
• Provide service through email, phones, and chat based on product and type of contact.
• Identify, troubleshoot and resolve issues that are within the authority of this job using provided support documentation and recognize when issues need to be elevated.
• Keep up to date on Wizards’ products and public-facing communications about products we and our licensed partners release.
  

• High School Graduate or equivalent experience is required.
• Customer Service: 2+ years experience working in consumer customer service. Accustomed to working in a fast-paced, dynamic and entrepreneurial environment with a sophisticated understanding of customer service principles, skills, processes and techniques.
• Ability to craft clear, customer-facing and internal communications with little to no grammatical errors.
• Initiative: A willingness to investigate issues per documented processes and provide recommendations for updates as needed.
• Product Familiarity: An understanding of what customers genuinely care about with product issues they encounter.

• Call center experience and familiarity with MS Office Suite, Zendesk, and Confluence.

Please note that this is a contract role providing services to Wizards through an external staffing partner. If you are selected for this role, you will be employed by Eastridge and will not be an employee of Wizards.

• Employment Type: Contractor/Temporary
• Location: Fully Remote out of Renton, WA area
• Duration: 12 months
• Pay Range: $18-24/hour.
  

• Medical
• Dental
• Vision
• Health savings accounts
• Employee assistance program
• 401(k) retirement plan
• Employee Stock Ownership Plan
• Paid Sick Leave (variable based on location)
• Paid Time Off and Holiday Pay

We are an Equal Opportunity / Affirmative Action Employer

Wizards of the Coast is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

The hourly rate for this position is to . The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.

Our Comprehensive Benefits Package Includes:

• Health & Wellness: Medical, Dental, and Vision Insurance
• Time Off to Recharge: Paid Vacation & Holidays
• Financial Well-being: Generous 401(k) Match
• Life & Family Support: Paid Parental Leave
• Giving Back: Volunteer & Employee Giving Programs
• Level Up Your Skills: Tuition Reimbursement
• Exclusive Perks: Product Discounts & More!

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