Technical Support Technician

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.

Position: Technical Support Analyst

Duration: 06 Months

Location: Warrenton, VA

Required skills

Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets.

Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems.

A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.

Perform other duties as assigned.

Good understanding of Network and IT security.

Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.

Possesses excellent customer service skills and is teamwork oriented.

Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

Possesses good organization and time management skills.

Possesses the ability to create documentation on technical issues and solutions that are easy to understand.

Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.