Technical Product Trainer
Remote-United States
Monday to Friday 8:00 am to 5:00 pm
CSC develops market-leading state and local tax software solutions for corporations. PTMS property tax software helps minimize property taxes and expenses. AppealTrack assists users with tracking all stages and values associated with a parcel and appeal. CSC counts half of the Fortune 100® as clients. With the ultimate goal being to provide the best learning opportunities for product users, the Technical Trainer will be expected to manage the responsibilities below:
Some of the things you will be doing:
Coordinate and conduct on-site, web-based, and classroom training sessions utilizing a wide variety of adult learning principles and techniques providing effective and quality training for both internal and external audiences.
Understand the delivery methods, audience, user tasks and information needs; to translate and develop these needs into relevant training content, agendas and materials to maximize product adoption.
Work with the various CSC personnel to understand product enhancements and new products as well as client needs that need to be included in training programs as well as to identify and recommend improvements needed to existing programs and develops / updates course documentation accordingly.
Review and test client data prior to conducting training sessions.
Assist other CSC departments with projects as required, such as internal training, customer support, documentation and demos for potential clients.
Assist with the training documentation and image maintenance to ensure that all products or other needed programs, data, returns and reports are successfully and timely installed and updated for upcoming training programs.
Assist others with CSC Training Department procedures and projects and seek guidance when necessary.
Assist with other projects, as directed.
What technical skills, experience and qualifications do you need?
- Minimum of 2 years’ relevant experience, ideally in technical training, software support, or software implementation experience. Bachelor’s degree in education, accounting, or finance; or equivalent job- related experience.
- Proven ability in communication and presentation skills with high client satisfaction, recent product and training certifications, such as ATD, are a plus.
- Advanced computer skills, including MS Office (Word, Excel, and PowerPoint).
- Experience with Adobe Captivate or other eLearning software programs a plus.
- Property tax and/or business licensing knowledge preferred
- SharePoint or Client Relationship Management systems, e.g., NetSuite, a plus.
- Able to quickly develop an understanding of the CSC applications and knowledge to provide effective training to current and potential users.
- Excellent organization skills, with the ability to multi-task, including coordinating multiple and varied training programs and projects.
- Strong, positive attitude, customer service focus and work ethic desired.
- Self-starter, with a high level of self-direction, initiative, motivation, flexibility and energy.
- Travel requirements: up to 25%. Travel includes: Training at CSC locations, client sites, regional training events, meetings and conferences
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
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