TCA Support Specialist

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
MetLife's Total Control Account (TCA) is a payment method used to pay benefits from a Life Insurance policy or Annuity contract. TCA is an interest-bearing, no fee account designed to give beneficiaries the peace of mind that their money is secure and accessible while they decide how to use their funds. Although not a bank account, it's a lot like a checking account, but with several advantages including the ability to order a free Debit Card, ability to link to mobile payment services, transfer funds from TCA with no fees and designate a beneficiary(ies). This position is responsible for opening, reviewing specific processes, and maintaining Total Control Accounts (TCA) for multiple product lines. This position is responsible for review and working of queues, reports, operational processes including metrics. Other responsibilities include partnering with claim teams, and our vendor to ensure that TCA's are set up, mailed, and processed correctly.
Key Responsibilities

• Manage TCA account operations, including opening new accounts, reviewing payment reports, processing transfers, withdrawals, and legal or claim-related requests
• Perform daily reporting, transaction processing (ACH/wires), and quality control to ensure accuracy and compliance
• Coordinate with internal teams, vendors, and stakeholders to maintain accounts and resolve issues efficiently
• Prioritize and organize work to meet deadlines, production goals, and customer satisfaction standards
• Maintain up-to-date knowledge of TCA procedures and complete required training while supporting additional tasks as needed

Required Qualifications

• High school diploma (or equivalent) with working knowledge of insurance products and provisions
• Strong customer service, communication, and interpersonal skills, including handling sensitive or stressful situations
• Solid analytical skills with proficiency in Microsoft Word and Excel
• Ability to manage multiple priorities, stay organized, and meet deadlines while maintaining accountability
• Collaborative mindset with adaptability, confidentiality, and willingness to support process improvements and occasional overtime

Preferred Qualifications

• College degree or relevant work experience desirable.

The expected salary range for this position is $20 - $24 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.