Staff Product Manager - Inbound OR Outbound

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Team Description:
The Strategic Product Operations team is the central team for Product Management Operations at ServiceNow. We set the foundation for product management excellence across the organization by taking on work that enables Product Managers to be more effective, efficient, and empowered. The work you will get to do on this team spans five pillars:

What you get to do in this role:

• Define standard processes and operating procedures for the broader product management organization that spans over 700 product managers.
• Identify areas for process improvement within the product development lifecycle and implement solutions to streamline operations and increase efficiency.
• Define and execute the roadmap for PM Tooling, ensuring it meets the needs of our customers.
• Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions.
• Work across all adjacent teams within the company to assure alignment across operating rhythms and product management processes.
• Foster a culture of innovation, collaboration, and customer-centricity.

Qualifications
To be successful in this role you have:

• 8+ years of experience in product management, product operations, or a related role within the technology industry, preferably with at least 1.5 years at ServiceNow.
• Strong understanding of product development processes and methodologies.
• Strong prioritization skills and the discipline to focus on high impact activities.
• ServiceNow Platform experience or Product Management experience.
• Strong executive presentation skills.
• Excellent ability to listen to customers and constituents with a wide range of needs and identify commonalities.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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