Sr. Associate, Process Manager (Product Operations) - Business Cards & Payments

Sr. Associate, Process Manager (Product Operations) - Business Cards & Payments
The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.
We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.
The Product Operations team within BC&P plays a crucial role in ensuring the efficiency and effectiveness of the Product organization. This team focuses on building, refining, and managing processes that enable our Product organization to perform at a high level, ultimately contributing to the successful delivery of products and services to our business customers.
Responsibilities:

• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership
• Identify and drive improvement that streamlines, automates, reduce risks of processes that would improve internal/ external customer experience
• Exhibit creative thinking and problem solving skills to achieve desired outcomes, by bridging gaps, improving and clarifying needs and/or providing appropriate solutions that are scalable, standardized, and operational ready
• Collaborate with peers on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives
• Communicate updates with internal customers and stakeholders on new or existing processes
• Partner with vertical risk managers to perform an analysis of risks and requirements and their association with the control
• Supporting process documentation creation and revision, including version control
• Assist in the planning and execution of control assessments and hygiene

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Process Management, Risk Management or Project Management

Preferred Qualifications:

• Bachelor's Degree or military experience
• BPM (Business Process Management), Lean Six Sigma, or Six Sigma Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $86,300 - $98,400 for Sr. Process Manager
Richmond, VA: $78,400 - $89,500 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).