The Solutions Engineer will liaise between partners and internal teams, providing technical support, troubleshooting, and consultations to enhance client satisfaction and product adoption for NinjaOne's SaaS Backup product.
About the Role
NinjaOne is looking for a highly skilled Solutions Engineer to join our global support team, focusing on customers using our SaaS Backup product DropSuite. We pride ourselves in delivering unparalleled customer experience and are searching for someone that does the same!
This essential role involves direct interactions with our partners to address technical and service issues. You will build relationships with them and help them achieve their technical goals and overcome technical challenges. As the partners’ point of contact, you would communicate any issues or requests raised by them to the internal team and work closely with the team to provide high quality services and support, such as technical consultation and quick troubleshooting, for our clients. To be successful in this role, you will need to be a highly motivated and passionate individual, who seeks to solve technical challenges and deliver high level of value satisfaction for our clients in a fast-moving environment.
This position will be a bridge between the business and the technology teams understanding customer queries, analyzing it technically, and providing either resolution or escalation to our engineering team. Part of this process involves working closely with the product team to suggest product improvements or new features based on customer feedback. You will learn about the best technologies for real-time automated data backup and archive management.
Location – Remote in one of the following states: California, Oregon, Washington
What You’ll be Doing
- Act as a liaison between our partners and the internal team for all technical activities post launch
- Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
- Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
- Provide high-quality technical consultation and support to drive high level of client satisfaction
- Assist partners in their upgrades and integration by providing technical support to ensure long-term success
- Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
- Pro-actively advocate for NinjaOne’s product adoption by identifying opportunities in which our products can better fit with clients’ needs and technology
- Other duties as needed
About You
- Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B / SaaS industry
- 3+ years of experience with Office 365 or Google Workspace Administration
- Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
- Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
- Strong work ethic and does not mind working a few extra hours during peak times and across time zones when required
Plus If You Have
- Technical experience with SaaS solution distributors or Managed Service Providers (MSP’s)
- Experience with cloud backup systems and/or similar technologies
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
Our flexible working hours with hybrid and remote office options enable you to successfully balance your personal life and your job
Grow personally and professionally with one of the fastest growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Grow personally and professionally with one of the fastest growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Additional Information
This position is NOT eligible for Visa sponsorship.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California or Washington, the base salary hiring range for this position is $100,000 to $105,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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