Configure and support Wire & Cable software for customers: perform UI-based configuration, build custom XML/SQL forms and scripts, generate reports, troubleshoot with technical teams, attend customer meetings, provide status updates, and act as main point of contact for key clients.
This exciting role as a Software Implementation consultant in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers.
This role focuses on:
- UI based configuration elements of the Implementation
- More technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML
- Supporting our customers and relationship building
Consultancy and Configuration
- Provide support to existing clients including report generation at critical times of the year
- Advise and assist the client in maintaining and enhancing their application
- Configure the system as per the defined requirements using the system user interface
- Work with technical teams to resolve system and configuration issues
- Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
- Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
Dedicated Consultancy:
- Advise and assist the client in maintaining and enhancing their application
- Serve as the main point of contact for key customers
Techincal Configuration:
- Build and maintain custom forms using XML/SQL build scripts
Skills Required/Desired:
- Minimum commercial experience of 2 years. Experience in software implementation and / or support, a plus.
- Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus.
- The ideal candidate will be educated to degree level or equivalent.
- Strong communication skills in English are essential, together with fluency in either French or German to support collaboration across the EMEA region.
Required skills, knowledge and characteristics based on responsibilities:
- A high level of numeracy
- Strong working knowledge of Excel required
- Detail-oriented and analytical thinking
- Familiarity with web-based applications
- Ability to learn new software applications rapidly
- Effective communicator with good interpersonal skills as this is a customer-facing role
- Previous experience working in teams for project delivery, a plus
- Previous experience in a customer facing role, a plus
Techincal Configuration:
- Experience with relational databases and use of SQL
- Working knowledge of XML is ideal
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