Senior Reports Specialist

Description and Requirements
The primary responsibility of the PlanSmart Report Specialist is to process files received to ensure compliance with regulatory requirements concerning life insurance conversion and portability notifications for MetLife group customer employees. The Report Specialist also handles generating reports that prompt outreach requests to PlanSmart Specialists. This involves consolidating data from various sources into a unified format.
This role is a great opportunity for the Reports Specialist to enhance their skills and gain insight into various departments and functions at MetLife.
Key Responsibilities:

• Receive customer files via email, secure mail or FTP transfer. Review and manipulate data into a standardized format
• Prioritize and process data records which arrive in various formats within the appropriate company guidelines; audit department processes to ensure accuracy of content and consistency
• Follow specific customer file process instructions and identify, research and troubleshoot potential issues to ensure reports are processed timely and accurately
• Collaborate with others to document process and system improvements that drive better customer service and efficiencies, providing support as needed around the creation and distribution of outreach requests generated as a result of the PlanSmart programs

Essential Business Experience and Technical Skills:
Required:

• Intermediate or above proficiency in all Microsoft Office applications, primarily an above average user of Microsoft Excel.
• Able to work quickly and efficiently while maintaining high standards of data integrity; working across a multitude of systems and databases at the same time.
• Must possess high level of organizational, prioritization, be detail-oriented and have excellent time management skills, as well as strong written and verbal communication skills.
• Able to meet deadlines and work under pressure, producing consistent results while following a repetitive process.• •
• High school diploma or equivalent

Preferred:

• Bachelor's degree preferred or equivalent experience

The salary range for applicants for this position is $46,000+.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$46,000+
#BI-Hybrid