Senior R&D Operations Analyst

Globalization Partners’ automated, AI-enabled global employment platform, designed by our technical teams and powered by our worldwide HR experts, enables our customers to hire, onboard, and manage the best talent they can find, anywhere in the world. 

With diverse teams all around the world, our people are the heartbeat of the company and the reason why Globalization Partners is a fun and inclusive place to work. We encourage and support personal growth and career development, trust our team members with the autonomy to do their best work, and believe in recognition for a job well done.   

Our ideal candidate has a passion for automation, is a deep innovator, and wants to solve complex problems. Your knowledge and experience will be crucial to design and develop high performing cloud-based software products using traditional Agile methodologies and modern frameworks. 

Did we mention you can experience all of this while working remotely? As a remote-first employer, we value your experience and skills more than where you are located. Join our collaborative work environment where you can make a real impact and love the work you’re doing!

The Role:

We are looking for a Sr. R&D Operations Analyst to drive our product-led organization to excellence. You are an analytical individual who can use data and insights to recommend and implement measurable improvements to our Product Development Life Cycle (PDLC). You are exhilarated to develop cross-functional relationships to drive and manage organizational improvements. We empower the Product & Technology organization to perform as its best by designing and implementing frameworks, systems and tools that enable the people around you to do the best work possible.

Key Responsibilities:

• Collaborate with Product and Technology leaders to design and implement tooling that supports our planning framework and process.
• Design and develop dashboards and reports that provide insights into planning & execution. Including data hygiene & maturity and estimates vs. actuals.
• Provide recurring analysis and insights into our operating performance within R&D.
• Ensure the Product Development Life Cycle (PDLC) efficiently delivers valuable solutions to our business needs and continually adapts to the needs of the organization.
• Establish and communicate best practices to the organization via documentation and training.
• Define metrics and KPIs to measure success and drive continuous improvement.

Ideal Candidate:

• 5+ years applicable experience in program or project management, product operations, or consulting role that (a) established trusted partnerships with product and engineering teams and (b) leveraged operational data/insights.
• BS in Computer Science, Engineering, Statistics or related technical field.
• Agile Certification (such as, Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA)) preferred.
• Experience with industry-standard project management software products such as Jira, Google Suite etc. Experience with analytical tools such as Jellyfish, Tableau etc. is a plus.
• An approach to business needs with a blend of analytics, user empathy and intuition.
• Problem solving with a track record for executing projects that are impactful and sustainable.
• A strategic mindset that can glean insights from data.
• An innate drive to learn and be curious, with the desire to deeply understand the root cause of problems.
• The proven ability to quickly learn new technologies - for example, a new analytics tool - to answer questions at hand.
• Excellent emotional intelligence, patience and active listening skills
• Exceptional project management and organizational skills; proven ability to multitask and manage multiple moving pieces at a time while paying close attention to detail.
• Ability to work independently and a strong sense of ownership.
• A track record of being a team player and leader with strong interpersonal and communication skills (both written and verbal).

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the National Vetting Bureau (Children and Vulnerable Persons) Act 2012, the Private Security Services Act 2004, and the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016. 
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