We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role: We are seeking a (Senior - Principal) Product Manager who will be responsible for lifecycle growth: helping new and existing customers find more value on Instacart’s marketplace, through the envisioning and development of compelling user experiences. This role will be responsible for determining when, where, and how to encourage users to try our best features– from helping new users trust us for fresh food delivery, sign up for our IC+ membership, and create a family account, to helping existing users find reasons to order more often. The PM will use a range of tools to achieve these goals– from incentives and gamification to new user education, both in our app and via channels like email and push. The PM will be supported by engineering, design, data science, and marketing resources.
About the Team - Instacart’s Growth Experiences Product team is responsible for driving more user engagement on our platform via the ideation and delivery of delightful consumer experiences. The team owns lifecycle growth (helping users adopt new habits on our platform), feature adoption (e.g. membership in our IC+ subscription program, creation of family and group orders, linkage of retailer loyalty benefits), restaurant growth, and partnership experiences.
About the Job
- Use data-driven insights to postulate what types of experiences may be most compelling, to which users, to help those users to find value on Instacart. What offerings and opportunities do users not yet know about? What anxieties do they have that we might remove?
- Work with marketing, design, and engineering to envision your experience and bring it to life– what exactly should it look like?
- Test, analyze, and iterate – what worked and what didn’t?Maintain a portfolio and drumbeat of experimentation– knowing that not all tests will work, but that with good insights and enough “shots on goal,” value will follow
About You
Minimum Qualifications
- 8+ years of product management or similar experience
- Strong project management skills- running (ideally many) high velocity/ scrappy experiments against a number of data-driven themes
- Strong XFN communication- can help design, engineering, marketing, leadership understand your “insight—> action—> impact” hypothesis and what you’re asking them to build/ support/ approve
- Strong ability to generate insights from data- asks the right questions of Data Science, can use data to identify white space or opportunity areas, can lead ideation against those areas
- Ability to inspect proposed consumer experiences using intuition—> Are the right messages coming across? Are we making it easy and simple for consumers to take action, and to reassure them that they’re getting the benefits they were promised for taking those actions? Are the stated benefits compelling? Are we being thoughtful about when and where we’re inserting friction?
Preferred Qualifications
- Previous experience in a growth-oriented role, envisioning or evaluating consumer-facing experiences
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$216,000—$270,000 USD
WA
$207,000—$259,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$199,000—$248,000 USD
All other states
$179,000—$244,000 USD
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