Senior Pricing Strategy Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Senior Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.

What you will get to do:

• Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow’s product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives
• Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions
• Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI
• Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy
• Manage key stakeholders and drive alignment on pricing and packaging changes
• Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal

Our Ideal candidate:

• 6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus
• Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration
• Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation
• Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives
• Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent
• Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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