Senior Manager, Technical Program Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Guide and provide direction for employees to meet business outcomes and personal objectives. 

• Create a sense of team to individuals working on disparate initiatives in multiple locations. 

• Drive large cross-functional programs that require tight execution deadlines while also driving improvements and related projects. 

• Be the voice of reason, methodically working through urgent, high-risk situations. 

• Provide leadership and strategic intelligence to streamline current processes and create a vision for the future. 

• Optimize business requirements and marry them with tooling, analytics, and communications initiatives. 

• Create a good customer experience by looking at opportunities to improve our customer touchpoints.

To be successful in this role you have:

• •Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs.   

• To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.  

• Excellent leadership and proven people skills. 

• Experience delivering and running large scale programs. 

• Strong customer orientation. 

• Ability to make decisions quickly and independently, utilizing data and facts to validate those decisions. 

• Ability to communicate well at all levels of an organization and across all functions. 

• Deep understanding of enterprise network architecture, data centers, and cloud networking (AWS, Azure, GCP). 

• Data analysis capabilities to use data to drive business outcomes and validate solutions. 

• A track record of creating meaningful employee and leadership experiences that drive employee job satisfaction. 

• A self-driven work ethic and model. 

• Agile certification a plus.

• The ability to travel up to 10% of time. 

Basic Qualifications:

• 10+ years experience that includes management and program management.

JV20
MR25

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $187,600 -$328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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