Senior Financial Analyst, Customer Excellence Group

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Senior Financial Analyst, Customer Excellence Group is an integral role closely involved on providing strategic and financial insights to the Customer Org finance team by analyzing the P&L, topline, Spend and margin trends. The role will involve performing sophisticated financial analysis including deep dives into Bookings, revenue and GTM KPIs, supporting the planning/budgeting process, and performing other ad hoc analyses. This individual should be intellectually curious, is highly analytical and demonstrates the ability to partner and communicate effectively in a cross-functional team environment.

• Build presentation materials and drive strategic analysis that supports recurring and ad-hoc projects that drive results and decision making
• Contribute to the financial planning process: support annual planning process, long-term strategic planning, and preparation of materials for the QBR
• Ensure all monthly and quarterly related reporting requirements and submissions to Global Customer & Partner Finance and Corp FP&A are met in a timely and accurate manner
• Prepare and present financial reports, including budget vs. actual variance analysis, to senior management
• Perform Headcount analysis, demand and supply analysis of billable capacity.
• Direct cost analysis [headcount driven] at cost center/business unit level.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Undergraduate degree in business, finance, accounting, economics, or related discipline. 
• 5+ years of experience in corporate finance, investment banking, management consulting, or related field. 
• Intellectually curious and proficient in complex modeling, working with data sets and identifying trends / anomalies against expectations
• An effective communicator, able to convey complex ideas in a clear, concise manner.  
• Excellent organizational and ability to work with minimal guidance
• Knowledge of enterprise software and the SaaS industry, 
• Strong financial modeling and analysis skills, with advanced proficiency in Excel and PowerPoint
• Anaplan, BI experience and usage of AI tools to drive efficiencies a plus
• High attention to detail with excellent organizational skills and ability to work toward results,
• Excellent team player with exceptional work-ethics
• Ability to thrive in a fast-paced and dynamic environment

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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